Assess a Retail (Operation) Manager's Acuity
Used for recruitment and selection:
Mettl’s Retail (Operations) Manager Assessment is a comprehensive assessment to evaluate a candidate’s proficiency in managing daily activities of a business as he/she will be dealing closely with finances, customer service, and personnel in order to achieve organizational objectives.
It effectively measures the test taker’s acumen in ensuring efficient delivery of products and services to clients, managing the retail workflow and operational processes, managing the customer relationship and communication and presentation skills, and his/her familiarity with a variety of the field's concepts, practices, and procedures.
The result provides a behavioral assessment of the candidate towards self control, emotional stability, achievement orientation and perseverance.
It has the following applications:
- Recruitment and selection of a right candidate for a retail (operations) managerial profile
- Identifying gaps and preparing your first-time managers
- Talent maximization
- Identifying areas of training and development
Key profiles the test is useful for:
- Retail Operation Manager
- Retail Manager
- Retail Assistant Manager
- Retail Sales Manager
- Retail Store Manager
- Business Operation Manager
Duration - 40 minutes
Reliability Score(i) - Cronbach's alpha .85, Split half method .87
Validity Score(i) - This ranges from .84 to .89 for different norm groups
Theoretical Basis - The Big 5 Theory of Personality
Language - English and Spanish (contact if you want us to support other languages)
The assessments includes
- Mettl Personality Inventory- Assesses the person’s behavioral competencies for leadership.
- Mettl Critical Thinking Test- Assesses the critical thinking and decision making ability.
- Mettl Customer Focus Test- Measures the person’s ability to handle customers.
With a competency based approach to measuring the potential, this assessment measures four major competencies critical to metrics effectiveness in a retail organization:
Self Management Managing the Retail Workflow and Operational Processes
1. Self-control 1. Result Orientation
2. Self-confidence 2. Taking Initiatives
3. Emotional Stability 3. Information Seeking
4. Achievement Orientation 4. Perseverance
Managing the Customer Relationship Sales Knowledge
1. Understanding customers' needs 1. Greeting Customers
2. Networking with people 2. Establishing a Relationship With
3. Influencing others 3. Qualifying Needs
4. Customer Service Orientation 4. Presentation, Demonstration and Information
5. Transforming Interest to Desire
6. Overcoming Objections